Product Buy/Return Policy
Welcome to 9020.com to provide an extensive range of high quality, trendy fashion clothing,
together with a professional service dedicated to our valued customers from all over the
world.
In order to guarantee our customers an amazing shopping experience, all items are
individually inspected by our Quality Control Team before shipment. Our Customer Support
Center is always at your service.
30 Day Returns Warranty
If for any reason you are dissatisfied with any item(s) purchased from DressLily.com,
simply contact our Support Center. You can return the product within 30 days after
receiving the delivery. We will always offer the best solution for our customers.
Get a Solution
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail,
including the return reason, along with your order number and SKU product number. For
defective, incorrect or not as described items, please send us a clear picture or video of
the problem. Please keep the picture below 10 MB.
Our Solutions:
1. 9020 ponsibility
If our company is responsible for the issue, we will allow a return to our warehouse
for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement
at our expense.
2.Customer's responsibility
If the customer has ordered an incorrect size, product or simply wants to exchange the
item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund
the original product cost upon receiving the returned item. All shipping fees are non-
refundable.Notes about Warranty
- Our warranty does not apply to products listed under the following categories: swimwear,
lingerie, earrings, and clearance items, or any discounted items provided 9020 did not make
a mistake. If 9020 made a mistake, we will always resolve the issue to your satisfaction.
-Clearance items cannot be returned,they are not eligible for refund, exchange, or store
credit.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all
original tags and their original packaging intact to be eligible for compensation.
- All returns must first be approved by our Customer Service Team, if approved, you will be
provided with an RMA form. Returned items without a corresponding and filled RMA form
and/or not matching the requirements listed above will not be accepted.
Please DO NOT return your item to any other addresses of 9020 as the published addresses
online and the shipping address on the package you received ARE NOT our returns address.
-All returns must be shipped via Postal Service, returns shipped via other services will
incur brokerage fees and/or duties which will be deducted from the credit/refund you will
receive. Returned items must be declared as "Returned Goods" in the customs section of the
return label. Furthermore returns that are not properly declared may incur additional fees.
-Please kindly use a postal service that is trackable. In the event of package loss or
package damage during transit we will not be responsible in such cases. Therefore we
recommend adding insurance to your returned package to secure its safekeeping.
-For exchanges, the processing time for the exchanged item will be between 3-6 business
days, upon receiving your item back, and depending on stock availability. -For refunds, the
processing time for us to proceed with the refund will be between 3-6 business days upon
receiving your returned item. After this the refund time will depend on the payment method.
Please see below for details: -Wallet refunds will take up to 24 hours to process and
appear in your 9020 account.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This
delay depends entirely on your credit card company and any intermediaries.
-Returns must be sent at the customer's expense, C.O.D. returns are not accepted. In cases
where 9020 sent a defective or a wrong item, return shipping fees will be refunded to the
customer upto 30% of the product value.
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